Staff engagement

The biennial employee engagement survey was held in 2018. The survey had a response of 66% (over 14,000 participants). The satisfaction score for work in the employee’s business unit increased from 7.6 to 7.7. Satisfaction with work at NS grew from 7.3 to 7.5. For the first time, three questions about diversity were asked in this survey. Employees feel that they can be themselves at work and feel accepted at work (both scored a 4.1 on a scale of 1 to 5). The opinion on equal opportunities at work scored lower: 3.6. Although this score is comfortable enough, we will investigate the potential for improvement in 2019.