Customer satisfaction on the main rail network
Performance indicator | Realisation in 2018 | Realisation in 2017 | Minimum value for 2018 | Target value for 2019 |
General customer satisfaction with the domestic main rail network | 86% | 80% | 74% | 80% |
In 2018, passengers on the main rail network were more satisfied with travel by train than in 2017: 86% of passengers gave a score of 7 out of 10 or higher, compared to 80% in 2017. Commuters and social/recreational and business passengers were more satisfied, among other things with our operational performance such as punctuality, the cleanliness of trains and the availability of a seat. They were also more positive about NS staff, the time spent in the train and the stations.
Customer satisfaction