For NS, 2018 was a year with good results on the main rail network. We continued the course that was set in 2017. Passengers were more satisfied and...
We optimise the journey experience of every passenger to fit the passengers’ key requirements (being in control, freedom and respect) by providing a...
Every year, the Train Experience Monitor measures the scores that 30,000 passengers give for the quality of the trains and one recent journey. This helps...
We want to offer passengers a rail service that meets their requirements by giving them a seamless and reliable door-to-door journey, in cooperation with...
NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
For predictable door-to-door journeys, it is important that passengers have good changeover connections from NS trains to other carriers’ trains.
Passenger-kilometres grew by 2.4% in 2018, partly because of the upturn in the economy. That is why trains are getting increasingly crowded, especially in...
NS withdrew an average of 12.4% of the trains for maintenance, repairs and refurbishment on any given day in 2018 (11.4% in 2017).
NS wants everyone to be able to travel without any problems. We make it as easy as possible for passengers to travel independently and offer assistance...