Personal safety

Customers’ perception of safety at stations and in trains improved in 2018: 90% gave a score of 7 out of 10 or higher, as opposed to 88% in 2017.

Railway safety

To improve railway safety, NS has introduced a single harmonised safety management system (‘1VBS’) for the entire organisation. This creates clear and...

Safety

The risk that NS fails to take sufficient measures to prevent safety incidents, or fails to fulfil its duty of care sufficiently if a serious safety...