2018

Reporting

• Social
• Financial

Accountability

• Objectives
• Results
• Looking ahead
• Summary

Activities

• Passengers
• Rolling stock
• Stations and retail
• Abroad

Themes

• An attractive physical offering
• Optimising the customer experience
• World-class stations
• Performance on HSL South
• Perfect execution
• New and upgraded rolling stock
• Organisational improvement
• Safe and sustainable travel
• Abellio
• NS as an employer

Subject

• Accessibility
• Irregularities in Limburg
• 2015-2024 franchise
• Ease of payment
• Punctuality
• Customer satisfaction
• Safety (including personal safety)
• Journey information
• Diversity
• Timetable
• International connections
• HR
• CO2
• Energy
• Waste
• Rewards
• Auditor
• Revenue
• Bicycles
• Purchasing policy
• ProRail
• Ministry
• Abellio
• Hospitality
• Seat availability

Organisation

• Executive Board
• Supervisory Board
• Strategy
• Finances
• Risk management
• Corporate governance

2018 in a nutshell

Foreword by the CEO

The profile of NS

• About the scope of this report

Our strategy

• Strategy development (2020 -2025)
• How NS adds value to society
• Our value creation model

Activities in the Netherlands

Results for 2018

The train journey experience

• Customer satisfaction on the main rail network
• Customer satisfaction on the HSL South
• Hospitality
• The train experience
• Improved journey information
• Customer Service and social media interaction
• Personal safety
• International connections
• Ease of payment in public transport
• ‘Better and More’: developments on and around the track
• Pleasant use of time
• Innovations

Operational performance

• Punctuality on the main rail network
• Punctuality on the HSL South
• Quality of NS connections to other carriers
• Chance of getting a seat on the main rail network
• Seat availability at peak times on the HSL South
• New and upgraded rolling stock
• Availability of trains
• Cooperation during planned or unplanned interruptions to the service
• 2019 Timetable
• Accessibility
• Railway safety
• Energy
• Promoting the recycling of materials, reducing waste

World-class stations

• The station experience
• Hospitability and a pleasant stay
• Travelling without barriers
• Retail at the station

Operations abroad

Abellio

Abellio’s strategy

Abellio UK

• 2018 Overview
• Outlook for 2019
• Greater Anglia
• Merseyrail
• ScotRail
• West Midlands
• Abellio UK Bus

Abellio Germany

• 2018 overview
• Outlook for 2019
• Abellio Rail NRW GmbH (ABRN)
• Abellio Rail Mitteldeutschland GmbH
• WestfalenBahn GmbH

Looking ahead

• Expected developments in the long term

NS Group

Report by the Supervisory Board

• Who’s who on the Supervisory Board
• Remunerations of the Executive Board
• Personal details – Executive Board

Corporate governance

Organisation of risk management

• Group risks

Finances in brief

• Operating revenue
• Operating expenses
• Underlying result from operating activities
• Net finance income
• Income tax
• Other tax information
• Profit for the period and profit appropriation
• Equity and total assets
• Investments
• Financing
• Financial position
• 2019 and beyond
• NS and taxes

Our impact on the environment and on society

• Socioeconomic impact of mobility and journey time
• Socioeconomic impact of safety
• Socioeconomic impact on health through a more active lifestyle
• Socioeconomic impact of training, employability of staff and diversity
• Socioeconomic impact of expenditure
• Case study: Social impact of international mobility between Amsterdam and Paris

NS as an employer

• Recruitment
• Diversity and inclusiveness
• Learning at NS
• Employee participation
• Staff engagement
• Sickness absence

Organisational improvements

• NS Code of Conduct
• Integrity and compliance
• Leadership at NS
• Care for the privacy of our passengers and staff
• Occupational safety
• Legal aftermath of the public transport tender in Limburg and ACM’s fine

Dialogue with our stakeholders

• Stakeholder dialogue diagram
• Our materially relevant themes
• Strategy and materially relevant themes
• Sustainable development goals
• Our performance in a wider context
• Sustainable procurement
• Transparency

Scope and reporting criteria

Financial statements

Financial statements

• Consolidated income statement for 2018
• Consolidated statement of comprehensive income for 2018
• Consolidated statement of financial position as at 31 December 2018
• Consolidated cash flow statement for 2018
• Consolidated statement of changes in equity
• Notes to the 2018 consolidated financial statements
• General
• Section 2 Result for the year
• Section 3 Fixed assets and investments
• Section 4 Working capital
• Section 5 Financing, Financial risk management and financial instruments
• Section 6 Other disclosures

Company financial statements

• Company statement of financial position as at 31 December 2018
• Company statement of income 2018
• Accounting policies applied for the financial statements
• Notes to the company balance sheet and income statement

Other information

NS ten-year summary

Definitions