In brief

  • More satisfied passengers in the Netherlands

    86% gave travelling by train a score of 7 out of 10 or higher (80% in 2017)

  • 4.2 million trips by OV-fiets

    (2017: 3.1 million)

  • NS app gets seat searcher

    On some routes, passengers can see which carriages have free seats

  • Customer satisfaction with HSL South

    83% of passengers gave a score of 7 out of 10 or higher (77% in 2017)

  • 95.1% chance of getting a seat

    (2017: 95.0%)

  • Clean trains: 68% of passengers gave a score of 7 out of 10 or higher (62% in 2017)

    Cleaning during the journey got lots of positive reactions

  • Passengers arrive on time more often: 92.6%

    (2017: 91.6%)

  • Passengers can tap their own water

    NS is installing over 200 water taps starting in 2018

  • 206 new Sprinter trains

    First ones on the track at the end of 2018

  • Profit of
    €106 million

    (2017: €46 million)

  • Investments of
    €898 million

    (2017: €618 million)

  • Revenue of
    €5,926 million

    (2017: €5,121 million)

  • Passengers feel safer

    90% give a score of 7 out of 10 or higher for personal safety in trains and at stations (2017: 88%)

  • 21,011 employees in the Netherlands

  • Revenues from Abellio

    United Kingdom
    €2,467 million
    (€1,743 million in 2017)     Germany €357 million
    (€246 million in 2017)
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    Full Annual report