Customer satisfaction on the main rail network

Performance indicator

Realisation in 2018

Realisation in 2017

Minimum value for 2018

Target value for 2019

General customer satisfaction with the domestic main rail network





In 2018, passengers on the main rail network were more satisfied with travel by train than in 2017: 86% of passengers gave a score of 7 out of 10 or higher, compared to 80% in 2017. Commuters and social/recreational and business passengers were more satisfied, among other things with our operational performance such as punctuality, the cleanliness of trains and the availability of a seat. They were also more positive about NS staff, the time spent in the train and the stations.

Customer satisfaction