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Summary
Annual report 2018
Financial statements 2018
Financial statements 2018
Content
Subject
2018 in a nutshell
Foreword by the CEO
The profile of NS
About the scope of this report
Our strategy
Strategy development (2020 -2025)
How NS adds value to society
Our value creation model
Activities in the Netherlands
Results for 2018
The train journey experience
Customer satisfaction on the main rail network
Customer satisfaction on the HSL South
Hospitality
The train experience
Improved journey information
Customer Service and social media interaction
Personal safety
International connections
Ease of payment in public transport
‘Better and More’: developments on and around the track
Pleasant use of time
Innovations
Operational performance
Punctuality on the main rail network
Punctuality on the HSL South
Quality of NS connections to other carriers
Chance of getting a seat on the main rail network
Seat availability at peak times on the HSL South
New and upgraded rolling stock
Availability of trains
Cooperation during planned or unplanned interruptions to the service
2019 Timetable
Accessibility
Railway safety
Energy
Promoting the recycling of materials, reducing waste
World-class stations
The station experience
Hospitability and a pleasant stay
Travelling without barriers
Retail at the station
Operations abroad
Abellio
Abellio’s strategy
Abellio UK
2018 Overview
Outlook for 2019
Greater Anglia
Merseyrail
ScotRail
West Midlands
Abellio UK Bus
Abellio Germany
2018 overview
Outlook for 2019
Abellio Rail NRW GmbH (ABRN)
Abellio Rail Mitteldeutschland GmbH
WestfalenBahn GmbH
Looking ahead
Expected developments in the long term
NS Group
Report by the Supervisory Board
Who’s who on the Supervisory Board
Remunerations of the Executive Board
Personal details – Executive Board
Corporate governance
Organisation of risk management
Group risks
Safety
Non-compliance
HSL service
Infrastructure capacity
ERTMS
IT reliability
Capacity to make improvements
Inadequate operating result
Market regulation
NS’s investments abroad
Finances in brief
Operating revenue
Operating expenses
Underlying result from operating activities
Net finance income
Income tax
Other tax information
Profit for the period and profit appropriation
Equity and total assets
Investments
Financing
Financial position
2019 and beyond
NS and taxes
Our impact on the environment and on society
Socioeconomic impact of mobility and journey time
Socioeconomic impact of safety
Socioeconomic impact on health through a more active lifestyle
Socioeconomic impact of training, employability of staff and diversity
Socioeconomic impact of expenditure
Case study: Social impact of international mobility between Amsterdam and Paris
NS as an employer
Recruitment
Diversity and inclusiveness
Learning at NS
Employee participation
Staff engagement
Sickness absence
Organisational improvements
NS Code of Conduct
Integrity and compliance
Leadership at NS
Care for the privacy of our passengers and staff
Occupational safety
Legal aftermath of the public transport tender in Limburg and ACM’s fine
Dialogue with our stakeholders
Stakeholder dialogue diagram
Our materially relevant themes
Strategy and materially relevant themes
Sustainable development goals
Our performance in a wider context
Sustainable procurement
Transparency
Scope and reporting criteria
Financial statements
Financial statements
Consolidated income statement for 2018
Consolidated statement of comprehensive income for 2018
Consolidated statement of financial position as at 31 December 2018
Consolidated cash flow statement for 2018
Consolidated statement of changes in equity
Notes to the 2018 consolidated financial statements
General
Section 2 Result for the year
Section 3 Fixed assets and investments
Section 4 Working capital
Section 5 Financing, Financial risk management and financial instruments
Section 6 Other disclosures
Company financial statements
Company statement of financial position as at 31 December 2018
Company statement of income 2018
Accounting policies applied for the financial statements
Notes to the company balance sheet and income statement
Other information
NS ten-year summary
Definitions
Reporting
Social
(20)
Financial
(21)
Accountability
Objectives
(10)
Results
(56)
Looking ahead
(10)
Summary
(15)
Activities
Passengers
(27)
Rolling stock
(14)
Stations and retail
(11)
Abroad
(22)
Themes
An attractive physical offering
(13)
Optimising the customer experience
(17)
World-class stations
(7)
Performance on HSL South
(8)
Perfect execution
(18)
New and upgraded rolling stock
(3)
Organisational improvement
(11)
Safe and sustainable travel
(12)
Abellio
(19)
NS as an employer
(8)
Subject
Accessibility
(1)
Irregularities in Limburg
(1)
2015-2024 franchise
(2)
Ease of payment
(1)
Punctuality
(4)
Customer satisfaction
(8)
Safety (including personal safety)
(5)
Journey information
(2)
Diversity
(1)
Timetable
(1)
International connections
(1)
HR
(8)
CO2
(3)
Energy
(2)
Waste
(2)
Rewards
(2)
Auditor
(2)
Revenue
(1)
Bicycles
(1)
Purchasing policy
(1)
ProRail
(4)
Ministry
(3)
Abellio
(17)
Hospitality
(4)
Seat availability
(1)
Organisation
Executive Board
(8)
Supervisory Board
(5)
Strategy
(7)
Finances
(22)
Risk management
(12)
Corporate governance
(9)
In brief
InHetKort_UK
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