NS wants to give passengers more control over their door-to-door journey, irrespective of the means of transport or the carrier. Journey information plays a...
Passengers who contact us online or by phone rate our services better than passengers who send a letter or an e-mail. This is because online contact or a...
Customers’ perception of safety at stations and in trains improved in 2018: 90% gave a score of 7 out of 10 or higher, as opposed to 88% in 2017.
Together with its international partners, NS connects the Netherlands to major cities and regions in Germany, Belgium, France and Britain. Last year, the...
Through the public transport payment programme, we want to offer customers more choice and convenience when paying for their train journeys.
NS wants to be the frontrunner of sustainable mobility with an attractive product.
We want to offer passengers a rail service that meets their requirements by giving them a seamless and reliable door-to-door journey, in cooperation with...
NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
Punctuality for passengers (to 5 minutes) was 82.5% in 2018 (83.5% in 2017). There was an anticipated decline after the introduction of the Eurostar and the...