Through the public transport payment programme, we want to offer customers more choice and convenience when paying for their train journeys.
In the programme ‘Better and More’, NS and ProRail have been collaborating on improving performance on the tracks.
NS wants passengers to experience their journey time as their own time that they can make good use of wherever possible.
NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
Punctuality for passengers (to 5 minutes) was 82.5% in 2018 (83.5% in 2017). There was an anticipated decline after the introduction of the Eurostar and the...
For predictable door-to-door journeys, it is important that passengers have good changeover connections from NS trains to other carriers’ trains.
Passenger-kilometres grew by 2.4% in 2018, partly because of the upturn in the economy. That is why trains are getting increasingly crowded, especially in...
Seat availability at peak times on the HSL South was 94.0% in 2018. This is lower than in 2017 (96.0%). The reason for this was the substantial passenger...
It very important that the tracks are properly maintained and improved. This can however cause hindrance for passengers. In March, train traffic was subject...