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  • Summary
  • Verslag
  • Financial statements 2018
  • Jaarrekening 2018
Inhoud Onderwerp
  • 2018 in a nutshell
  • Foreword by the CEO
  • The profile of NS
    • About the scope of this report
  • Our strategy
    • Strategy development (2020 -2025)
    • How NS adds value to society
    • Our value creation model
  • Activities in the Netherlands

  • Results for 2018
  • The train journey experience
    • Customer satisfaction on the main rail network
    • Customer satisfaction on the HSL South
    • Hospitality
    • The train experience
    • Improved journey information
    • Customer Service and social media interaction
    • Personal safety
    • International connections
    • Ease of payment in public transport
    • ‘Better and More’: developments on and around the track
    • Pleasant use of time
    • Innovations
  • Operational performance
    • Punctuality on the main rail network
    • Punctuality on the HSL South
    • Quality of NS connections to other carriers
    • Chance of getting a seat on the main rail network
    • Seat availability at peak times on the HSL South
    • New and upgraded rolling stock
    • Availability of trains
    • Cooperation during planned or unplanned interruptions to the service
    • 2019 Timetable
    • Accessibility
    • Railway safety
    • Energy
    • Promoting the recycling of materials, reducing waste
  • World-class stations
    • The station experience
    • Hospitability and a pleasant stay
    • Travelling without barriers
    • Retail at the station
  • Operations abroad

  • Abellio
  • Abellio’s strategy
  • Abellio UK
    • 2018 Overview
    • Outlook for 2019
    • Greater Anglia
    • Merseyrail
    • ScotRail
    • West Midlands
    • Abellio UK Bus
  • Abellio Germany
    • 2018 overview
    • Outlook for 2019
    • Abellio Rail NRW GmbH (ABRN)
    • Abellio Rail Mitteldeutschland GmbH
    • WestfalenBahn GmbH
  • Looking ahead
    • Expected developments in the long term
  • NS Group

  • Report by the Supervisory Board
    • Who’s who on the Supervisory Board
    • Remunerations of the Executive Board
    • Personal details – Executive Board
  • Corporate governance
  • Organisation of risk management
    • Group risks
      • Safety
      • Non-compliance
      • HSL service
      • Infrastructure capacity
      • ERTMS
      • IT reliability
      • Capacity to make improvements
      • Inadequate operating result
      • Market regulation
      • NS’s investments abroad
  • Finances in brief
    • Operating revenue
    • Operating expenses
    • Underlying result from operating activities
    • Net finance income
    • Income tax
    • Other tax information
    • Profit for the period and profit appropriation
    • Equity and total assets
    • Investments
    • Financing
    • Financial position
    • 2019 and beyond
    • NS and taxes
  • Our impact on the environment and on society
    • Socioeconomic impact of mobility and journey time
    • Socioeconomic impact of safety
    • Socioeconomic impact on health through a more active lifestyle
    • Socioeconomic impact of training, employability of staff and diversity
    • Socioeconomic impact of expenditure
    • Case study: Social impact of international mobility between Amsterdam and Paris
  • NS as an employer
    • Recruitment
    • Diversity and inclusiveness
    • Learning at NS
    • Employee participation
    • Staff engagement
    • Sickness absence
  • Organisational improvements
    • NS Code of Conduct
    • Integrity and compliance
    • Leadership at NS
    • Care for the privacy of our passengers and staff
    • Occupational safety
    • Legal aftermath of the public transport tender in Limburg and ACM’s fine
  • Dialogue with our stakeholders
    • Stakeholder dialogue diagram
    • Our materially relevant themes
    • Strategy and materially relevant themes
    • Sustainable development goals
    • Our performance in a wider context
    • Sustainable procurement
    • Transparency
  • Scope and reporting criteria
  • Financial statements

  • Financial statements
    • Consolidated income statement for 2018
    • Consolidated statement of comprehensive income for 2018
    • Consolidated statement of financial position as at 31 December 2018
    • Consolidated cash flow statement for 2018
    • Consolidated statement of changes in equity
    • Notes to the 2018 consolidated financial statements
    • General
    • Section 2 Result for the year
    • Section 3 Fixed assets and investments
    • Section 4 Working capital
    • Section 5 Financing, Financial risk management and financial instruments
    • Section 6 Other disclosures
  • Company financial statements
    • Company statement of financial position as at 31 December 2018
    • Company statement of income 2018
    • Accounting policies applied for the financial statements
    • Notes to the company balance sheet and income statement
  • Other information
  • NS ten-year summary
  • Definitions

Reporting

  • Social (20)
  • Financial (21)

Accountability

  • Objectives (10)
  • Results (56)
  • Looking ahead (10)
  • Summary (15)

Activities

  • Passengers (27)
  • Rolling stock (14)
  • Stations and retail (11)
  • Abroad (22)

Themes

  • An attractive physical offering (13)
  • Optimising the customer experience (17)
  • World-class stations (7)
  • Performance on HSL South (8)
  • Perfect execution (18)
  • New and upgraded rolling stock (3)
  • Organisational improvement (11)
  • Safe and sustainable travel (12)
  • Abellio (19)
  • NS as an employer (8)

Subject

  • Accessibility (1)
  • Irregularities in Limburg (1)
  • 2015-2024 franchise (2)
  • Ease of payment (1)
  • Punctuality (4)
  • Customer satisfaction (8)
  • Safety (including personal safety) (5)
  • Journey information (2)
  • Diversity (1)
  • Timetable (1)
  • International connections (1)
  • HR (8)
  • CO2 (3)
  • Energy (2)
  • Waste (2)
  • Rewards (2)
  • Auditor (2)
  • Revenue (1)
  • Bicycles (1)
  • Purchasing policy (1)
  • ProRail (4)
  • Ministry (3)
  • Abellio (17)
  • Hospitality (4)
  • Seat availability (1)

Organisation

  • Executive Board (8)
  • Supervisory Board (5)
  • Strategy (7)
  • Finances (22)
  • Risk management (12)
  • Corporate governance (9)

Colofon

Acknowledgements NS Groep NV has its registered office in Utrecht. Trade register no.

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2018 in a nutshell

For NS, 2018 was a year with good results on the main rail network. We continued the course that was set in 2017. Passengers were more satisfied and...

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Foreword by the CEO

NS achieved good results last year. Passengers were more satisfied, and performance on the main rail network in the Netherlands was good. New Sprinter...

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The profile of NS

People want to be able to travel quickly, safely, conveniently and at any time. NS is helping to make that possible. We provide a broad range of services...

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About the scope of this report

NS is a company that is based in the Netherlands and has a single, Dutch shareholder, the Dutch State. In this annual report, published on 28 February 2019,...

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Our strategy

The current strategy entitled Spoorslags Beter (Improving the fast track) gives our choices for 2016-2019 and states that our key goal is to improve...

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Strategy development (2020 -2025)

To ensure that the Netherlands remains accessible, we put major efforts in 2018 into finding the connections within NS and beyond in order to shape our new...

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How NS adds value to society

NS provides sustainable mobility to more than 9 million passengers in the Netherlands every year, which is its contribution to the economic development and...

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Results for 2018

NS is working towards the midterm review in 2019, when the authorities will examine our performance. By making passengers our top priority we are making...

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