The current strategy entitled Spoorslags Beter (Improving the fast track) gives our choices for 2016-2019 and states that our key goal is to improve...
NS is working towards the midterm review in 2019, when the authorities will examine our performance. By making passengers our top priority we are making...
In 2018, passengers on the main rail network were more satisfied with travel by train than in 2017: 86% of passengers gave a score of 7 out of 10 or...
Despite the HSL South performing less well in a number of areas over the course of the year, passengers were more positive about travelling with the HSL...
Passengers were more satisfied with the hospitality of NS. This is always a focal point for our employees on the train and at stations. For example, we have...
NS wants to give passengers more control over their door-to-door journey, irrespective of the means of transport or the carrier. Journey information plays a...
Passengers who contact us online or by phone rate our services better than passengers who send a letter or an e-mail. This is because online contact or a...
Customers’ perception of safety at stations and in trains improved in 2018: 90% gave a score of 7 out of 10 or higher, as opposed to 88% in 2017.
Together with its international partners, NS connects the Netherlands to major cities and regions in Germany, Belgium, France and Britain. Last year, the...