Every year, the Train Experience Monitor measures the scores that 30,000 passengers give for the quality of the trains and one recent journey. This helps...
Passenger-kilometres grew by 2.4% in 2018, partly because of the upturn in the economy. That is why trains are getting increasingly crowded, especially in...
NS withdrew an average of 12.4% of the trains for maintenance, repairs and refurbishment on any given day in 2018 (11.4% in 2017).
NS wants everyone to be able to travel without any problems. We make it as easy as possible for passengers to travel independently and offer assistance...
To improve railway safety, NS has introduced a single harmonised safety management system (‘1VBS’) for the entire organisation. This creates clear and...
More than 1 million trips by train and bus every day mean that NS has a major impact on society in the Netherlands, in terms of mobility, safety, emissions...