In 2018, passengers on the main rail network were more satisfied with travel by train than in 2017: 86% of passengers gave a score of 7 out of 10 or...
Despite the HSL South performing less well in a number of areas over the course of the year, passengers were more positive about travelling with the HSL...
NS wants to give passengers more control over their door-to-door journey, irrespective of the means of transport or the carrier. Journey information plays a...
Passengers who contact us online or by phone rate our services better than passengers who send a letter or an e-mail. This is because online contact or a...
NS wants passengers to experience their journey time as their own time that they can make good use of wherever possible.
More than 1 million trips by train and bus every day mean that NS has a major impact on society in the Netherlands, in terms of mobility, safety, emissions...